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Treatment Coordinator

Job Reference: 00015653
Date Posted: 19 October 2018
Employer: Blue Sky People Ltd
Location: London
Salary: £12.00 to £15.00 Per Hour
Sector: General Dental Practice > Dental Nurse
Job Type: Permanent
Closing Date: 18 November 2018

Job Description

Our client operates a lovely private dental clinic in South West London.


Due to ongoing expansion, the practice is now looking to appoint an experienced dental treatment coordinator with substantial customer facing experience. The role is developmental, hence this is a terrific opportunity for an experienced TCO/Dental Nurse to have an influential role in developing the customer/patient journey as well as be heavily involved in patient generation marketing initiatives.

Applicants should have demonstrable previous Dental Nursing experience in either an exclusively private/specialist practice or within a mixed practice where the majority of treatments are undertaken privately.

Successful applicants will be recognised as having exceptional verbal and written communication skills.

The role will include early customer facing, ensuring clients feel comfortable and at ease before and during practice visits and that any early fact find is completed to understand the clients needs and desires for their visit. You will additionally follow up with clients both after their clinical consultation within the practice and/or afterwards either by phone or in writing, providing the upmost customer service experience. You will be responsible for handling any explanation of treatment planning, understanding and handling any concerns and objections whether clinical or financial in nature - escalating to the dentist/specialist in cases where further clinical explanations are required. You will be responsible for documenting any discussions - hence accuracy and attention to detail are a key element for the role.

We welcome applications from enthusiastic individuals of all experience levels.

Please apply early in order to avoid disappointment.