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Treatment Coordinator

Job Reference: 00015517
Date Posted: 26 September 2018
Employer: BUPA
Location: Devonshire Square, London
Salary: £24,000 to £26,000
Sector: General Dental Practice > Dental Surgery Assistant
Job Type: Permanent
Closing Date: 25 October 2018

Job Description

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.



The Treatment Coordinators` primary responsibility is to facilitate the patients experience of the centre and to ensure a seamless experience, the patient is to leave well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits and assisting with financial arrangements and coordination of appointments.

Essential Duties and Responsibilities include the following:

  • Prepare and present treatment plan and financial estimates for patients for all prescribed treatment;
  • Schedule patient treatment appointments, reschedule patients that miss their appointment and call patients that have not completed treatment;
  • Manage the dentist and hygiene schedules to achieve utilization goals through efficient use of appointment time;
  • Assist patients with financial arrangements;
  • Handle all treatment paperwork including consent forms, policy forms, referrals both incoming and outgoing along with exit paperwork;
  • Effectively communicate and develop a strong working relationship with the dentists and promote teamwork through cooperative and professional behaviours;
  • Check patients in and out;
  • Answer and return incoming calls and emails from patients;
  • Adhere to confidentiality,GDPR,GDC and company policies with regards to handling patient data;
  • Follow and demonstrate commitment to Bupa dental cares` policies, professional expectations and high service standards;
  • Responsibility for daily financial reconciliation;
  • Support centre manager with essential compliance requirements;
  • Other duties will be assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions


  • GCSE A-C grades in English and Mathematics

Knowledge, Skills and Abilities

  • Excellent customer service skills
  • Knowledge of SOE software
  • Great time keeping skills
  • Ability to communicate with others in a professional manner
  • Attention to detail
  • Clinical experience in a dental practice and knowledge if dental insurance and procedures is preferred, training or education in these areas will be considered. Preferred 2 years of dental experience
  • Motivating team player and leader
  • Proficient in basic computer applications

Physical Demands

  • While performing the duties of this job, the employee is required to sit,talk,hear,type and see.The employee is required to frequently walk and occasionally stand. Able to lift light loads. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

This is not an exhaustive list of responsibilities to be assigned to this job. The job description is subject to change depending on the business needs


We want people to ‘love working here’, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.


To apply for this role, please click on Apply and complete our application form on our website.