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Dental Nurse - Part Time

Job Reference: 00015294
Date Posted: 09 August 2018
Employer: Smile Together
Location: Bodmin, Cornwall
Salary: Market Rate
Sector: General Dental Practice > Dental Nurse
Job Type: Part-Time
Closing Date: 31 August 2018

Job Description

An exciting new position for a Dental Nurse at Smile Together Dental CIC to support our continuing business growth and development.

Reporting to the Brighter Dental Area Manager / Brighter Dental Lead Dental Nurse, this position will suit someone who is a qualified dental nurse looking to expand their role within a dental practice and make a difference to the patients they see and deal with on a daily basis.

Responsibilities will include working as part of the practice reception team to ensure our patients are well looked after when they contact and visit us. Also to work as part of our nursing team to aid our dentists in the delivery of high quality dental care for our patients.

Covering Cornwall and the Isles of Scilly, Smile Together is one of the South West’s largest NHS referral and emergency primary dental care providers. We own and operate dedicated expert practices under the name of West Country Dental Care, deliver competitively priced private dentistry under our Brighter Dental brand and own a specialist dental laboratory DPS (Dental Prosthetic Solutions).

An award-winning, forward thinking and innovative company, we function as an employee-owned community interest company and social enterprise with clear rules about reinvesting our profit back into the communities in which we serve. Our Brighter Smiles campaign brings practical tooth-brushing clubs, oral health educational visits and fluoride varnishing to children in areas of high decay across Cornish communities.

Please send a current CV with a covering letter, to: joinus.smiletogether@nhs.net ; outlining why you’d be a great addition to our team.

Application deadline – Friday 31st August

Interviews will be held – Thursday 27th September (in Bodmin)

Job Title: Dental Nurse

Salary: Starting £19,190 (pro-rata) p/a plus benefits

Hours: 15.50 (part time)

Responsible and accountable to: Brighter Dental Area Manager / Brighter Dental Lead Nurse

Location: Brighter Dental Bodmin


Role summary:

To ensure the efficient day to day running of the practice and to work closely with the Practice Team to ensure that Brighter Dental provides, timely, accessible, quality care to its patients.

When nursing the post holder will be expected to deliver a high standard of clinical support to our dentist and play an integral role in the performance management, monitoring and execution of the practice’s service delivery and sales targets.

The post holder will also be required to provide a reliable, efficient and timely front of house service to ensure Brighter Dental exceed patient expectations at every visit and provide a first-class customer experience.

The post holder will:

  • Work as part of the whole dental team to assist in the provision and delivery of dental care services to patients.
  • Ensure that all activities undertaken at the practice are in line with GDC guidelines and Brighter Dental policies and procedures.
  • Be flexible with duties to ensure the smooth running of the practice and take ownership of tasks to ensure these are completed in an accurate and timely manner.

Key accountabilities:

  • When working as a receptionist the post holder should have a smart, professional appearance at all times, and always has a positive demeanour.
  • They will understand what a receptionist can do for the patient, communicating to each individual to maximise the patient returning.

Practice procedure:

  • Understand and know your practice and local area and be involved in the marketing of the practice.
  • Understand and be confident in the use of the computer system, making it work for the receptionist and using initiative to check all data regularly.
  • Ensure knowledge of and adhere to practice policies and procedures in relation to:
    • Telephone procedure;
    • Emergency bookings;
    • FTAs, Recall and Referral systems;
    • lab process;
    • waiting room protocol;
    • post.
  • Understand the NHS administration and completion of forms;
  • Arrange as directed, attend and participate in practice team meetings to enhance communication within the practice;
  • Confident PC user with the ability to use practice software competently;
  • Fully understands practice procedures, systems and protocols and can assist in the training of these to other staff;
  • Makes a positive contribution at operational meetings and supports Associates and other staff in achieving their goals;
  • Support Brighter Dental management team decisions and demonstrates expected behaviours as an example to others.

Retail

  • To ensure patients are offered the retail products which are available for sale in the Practice. This will be done by checking if any recommendations were made by the dentist or hygienist and by making patients aware of what products we have available.

Key Clinical Responsibilities:

  • To work using own initiative and without direct supervision;
  • To work as appropriate within NHS general dental practice guidelines;
  • Providing support and mentoring to less experienced colleagues;
  • Taking part in clinical audits;
  • Assisting the dentist during clinical procedures and making independent judgments with regards to equipment, instruments and materials as would be expected of an experienced, qualified dental nurse;
  • Recognise and assist with dental and medical emergencies;
  • To provide clinical support for clinicians within a surgery setting and able to give appropriate pre-treatment and post treatment advice to patients;
  • Ensure high standards of patient care are maintained always;
  • Dealing with the public in a professional way;
  • Provide support and reassurance to patients undergoing dental procedures;
  • Monitor and maintain stock control with due regard to efficient use of resources;
  • Accurate filing of patient records and archiving;
  • To adhere to the GDC standards for the dental team;
  • To work within NHS guidelines;
  • To comply with CQC standards;
  • Comply with current health and safety regulations;
  • Comply with the organisational policies and procedures;
  • Comply with HTM 01 05 infection control procedures;
  • Participate in training, clinical updates, clinical supervision and mentorship;
  • Ensure confidentiality is maintained at all times.

Knowledge, Education, Training and Skills:

  • Qualification in Dental Nursing – NEBDN or NVQ 3;
  • Dental Nurse Registration with the General Dental Council;
  • Post qualification experience;
  • IT literate, knowledge of the Dentally practice management system would be an advantage;
  • Ability to provide a portfolio of documented evidence of CPD attained.

Equality and Diversity

The post holder is required to abide by the organisation’s policies and procedures and to actively support the company’s commitment to equality and diversity in both employment and the delivery of services. All patients, staff and visitors must be treated equitably, with dignity and respect taking into account their race, gender, ethnic origin, age, disability, sexuality etc.

Other:

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

Person Specification:

In support of your application, please evidence your skills and experience against the following criteria, giving specific examples

Factors

Description

Essential

Desirable

Assessment*

Knowledge, training and experience

Relevant Dental Nursing qualification and GDC registration/

C

Computer literate with core office applications, efficient IT skills and confidence in utilising new technology

A/I

Experience of using primary care practice dental management systems, for example, SOEL/R4/Dentally

A/I

Knowledge of NHS and private dental services, including dental charges and payment processing

A/I

Experience of appointment booking and appointment management

A/I

Ability to handle patient monies and oversee banking arrangements

A/I

Effective office management skills

A/I

General skills and experience

Well organised and able to work efficiently and effectively under pressure, multi task and prioritise

A/I

Ability to prioritise workload and that of others

A/I

Effective time management skills and ability to work within time frames

A/I

Accuracy and attention to detail

A/I

Strong customer care skills

A/I

Good interpersonal and communication skills (written, verbal and non-verbal)

A/I

Ability to demonstrate leadership/ work within a small team, generously going the extra mile for colleagues, patients and the community

A/I

Ability to work authentically as part of a team, doing what you say you will do and building trust

A/I

Ability to use own initiative and apply sound judgement, confident to voice an opinion, offer innovative solutions and feel part of decision making

A/I

Ability to interact effectively with management, colleagues, the public, advisory bodies and other external stakeholders in a professional and courteous manner

A/I

Flexibility and preparedness to change and adapt as circumstances dictate, able to look to the future and do what you can to make things better

A/I

*Assessment will take place with reference to the following:

A = Application I = Interview T = Test C = Certificate